Unused accessories & drink ware can be returned for refund and must be reported to consumer care within 30 days after delivery.
Defective accessories & drink ware can be returned for exchange for the same item or a refund, and must be reported to consumer care within 30 days after delivery.
IMPORTANT!
It is the customer's responsibility to inspect and report any defects, shortages, returns or exchanges to consumer care within 30 days after delivery. Any claims reported after the 30th day will not be honored.
Please contact consumer care beforehand to ensure your request falls within the 30 days and the arrival time back to our distribution center is not counted against the time frame.
Shipping charges for the initial purchase are non-refundable.
Shipping charged for returns / exchanges are non-refundable regardless of circumstances. If you wish to return / exchange any of the merchandise under the policies listed above, the return / exchange merchandise shipping fees will need to be covered by the customer. Please return your item with a trackable method, and reply to this email with the tracking number associated with your return.
Shipping charges for orders that are deemed "undeliverable" by the shipping carrier are non-refundable. Please ensure correct "ship-to" address, as we do not modify shipping addresses in any way before they leave our distribution center.
Return address:
Fulfillment America, Inc
(FAI)ATTN: Lone River Return - Order Number __________
17 Progress Rd. Billerica,
MA 01821
